Our favorite Quotes

NEIMAN MARCUS

"Those stores that consistently score high on the shopping service not so coincidentally have the best sales."

STORES MAGAZINE

"Service is what differentiates retailer right now. A lot of buisnesses carry essentially the same products."

"Consistency in training and feedback = High levels of customer service and increased profits."

"The quality of human interaction for out weighs the technological sophistication when choosing a store."

"The cost of not achieving flawless Customer Service = retraining service reps, compensating customers for poor service, negative word of mouth, lost customers, and decreased employee morale."

SHOPPING SERVICE

"We use professional shoppers posing as amateurs to visit stores, try out merchandise, and make purchases, all to assess how employees treat customers."

TOM PETERS

Our only measure of success is how well we serve our customers."