Mystery Shopping
This service provides specially trained shoppers to secretly monitor and report on experiences
with sales staff at client locations. Customized reports and follow-up consulting are provided to
analyze the results.
- Provides continuous store feedback
- Increases sales and profitability
- Leads to a decrease in employee turnover, and an increase
in employee retention
- Saves your company time and money on hiring and training
- Increases employee morale
- Increase productivity
- Allows you to build a strong and loyal customer base
- Generates positive word of mouth
- Supports training and evaluation programs
Mystery Shopping is a valuable service that can accomplish all of these goals!
Please view our Online Demo
Customer Service Statistics
- 5% reduction in service will result in a 22% reduction in
sales.
- 96% of the American general public will not complain about
poor service.
- The other 4% are perceived as trouble makers.
- If you can satisfy a customer concern or complaint, you will
have an increased loyalty rate of 43% with that customer.
- SERVICE is the single most important factor to customers,
even over product. (Yes, we still believe this!)
- It takes 5 times as much energy and money to gain a new customer
as it does to keep an existing one.
- More than 80% of lost business is due to unsatisfactory customer
service.
- 68% of customers who do not return to a store were dissatisfied
with the service or the employee.
- Lack of awareness
- Insufficient job training
- Not understanding customer needs
- Poor people skills (i.e., behavior, dress, not smiling, not
thanking the customer)
- Bad attitude